Econ Papers Daily / 期刊论文
劳动力市场竞争如何塑造社交媒体上的职场信息：来自Glassdoor点评的证据
How labor market competition shapes workplace information on social media: evidence from Glassdoor reviews
摘要
We examine how labor market competition affects the quality of workplace information on social media. Using employer reviews on Glassdoor for U.S. publicly listed firms from 2011 to 2022, we find that reviews become less informative about actual workplace practices when firms face more intense competition for labor, consistent with competition inducing workplace information management. The decline in review informativeness is more pronounced when employees have narrower external networks, when firms are less unionized, and when firms have a smaller review base, suggesting that workplace information management is more likely when labor market information asymmetry is greater. Additional analyses show that positive reviews in highly competitive labor markets predict higher short-term labor inflows but greater subsequent employee turnover, indicating a gap between managed expectations and actual workplace conditions. Taken together, our evidence suggests that labor market competition potentially distorts the crowdsourced signals available to job seekers on anonymous review websites.
中文摘要
我们研究了劳动力市场竞争如何影响社交媒体上职场信息的质量。利用2011年至2022年间美国上市公司在Glassdoor上的雇主评价，我们发现当企业面临更激烈的劳动力竞争时，评价对实际工作场所实践的反映程度降低，这与竞争诱发职场信息管理现象相符。评价信息量的下降在员工外部网络较窄、企业工会化程度较低以及企业评价基数较小的情况下更为显著，这表明当劳动力市场信息不对称程度更高时，职场信息管理更易发生。进一步分析显示，在高度竞争的劳动力市场中，正面评价能预测短期劳动力流入的增加，但随后员工离职率也更高，揭示了管理预期与实际工作条件之间的差距。综合来看，我们的证据表明，劳动力市场竞争可能扭曲了匿名评价网站上求职者可获得的众包信号。